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Firstsource Solutions
3.6
based on 5k Reviews
Video summary
Company Overview
Company Locations
Firstsource Solutions Senior Customer Service Associate Hyderabad / Secunderabad Reviews
Updated 19 Jun, 2025
Overall Rating
3.2/5
based on 16 reviews
Rating Distribution
5
5 (31.3%)
4
0 (0.0%)
3
8 (50%)
2
0 (0.0%)
1
3 (18.8%)
Category Ratings
2.9
2.6
2.6
2.6
2.5
2.4
2.2
What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
74% employees reported
Flexible timing
50% employees reported
Within city
67% employees reported
View more detailed insights
Gender based rating
3.5
Rated by Women
3 reviews
3.1
Rated by Men
13 reviews
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16 reviews found
Sort By: Popular
Likes:
Likes
Dislikes:
Dislikes
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Likes: Good management in the organisation. Dislikes: Bad supervisors in the organisation.
Likes: Dislikes:
Dislikes
Firstsource Solutions Senior Customer Service Associate Interview Questions
A Senior Customer Service Associate was asked 2mo agoQ. Can you attempt to sell me this service?
A Senior Customer Service Associate was asked Q. What is good customer service?
A Senior Customer Service Associate was asked Q. What is a BPO?
A Senior Customer Service Associate was asked Q. They give a paragraph on computer to check my typing speed.
Likes:
Likes
Dislikes:
Likes: Nothing is there to express good about this organization Dislikes: No development, no appreciation of work you done, no respect for the employee.
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Read Firstsource Solutions Reviews based on similar designations
Likes: Dislikes:
Dislikes
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: Good Team members 
Dislikes: No cab facility
You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.
Likes: Work space and work culture is too good
Dislikes: No job security and salary issues
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Likes: All okay Dislikes: Graveyard shift with one way cab facility and bonus in festival
Likes: It was a good experience with FSL
Dislikes: Should be develop the hiring management
Likes: Ops manager and team leads are good. I didn't feel much pressure as the process is new.
Salary comes on time Dislikes: Job security.
One way can that too for only night shifts
Don't consider this job for long term.
Work Details
Work days: Rotational Shift (Flexible Timings)
Likes: Nothing much very bad experience. Dislikes: Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: Nothing Dislikes: No job security and sales pressure
Likes: Work life balance Dislikes: There’s no work security
No cab
Less salary
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Likes: Dislikes:
Dislikes
Work Details
Work days: Rotational Shift (Flexible Timings)
Likes: Dislikes:
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People also ask about Firstsource Solutions, Hyderabad / Secunderabad Senior Customer Service Associates
Is Firstsource Solutions, Hyderabad / Secunderabad a good place to work for Senior Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 16 employee reviews, it's clear that most senior customer service associates have an average experience working at Firstsource Solutions, Hyderabad / Secunderabad.
Company culture holds the highest rating at 2.9, while job security is rated the lowest amongst all factors at 2.2.
Does Firstsource Solutions, Hyderabad / Secunderabad pay their Senior Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions, Hyderabad / Secunderabad senior customer service associates rate their salary and benefits at 2.6 out of 5, based on 16 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions, Hyderabad / Secunderabad's senior customer service associates salaries
here
.
How is the work culture at Firstsource Solutions, Hyderabad / Secunderabad for Senior Customer Service Associates?
Work culture at Firstsource Solutions, Hyderabad / Secunderabad for senior customer service associates is rated 2.9 out of 5 by 16 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.
How is the job security at Firstsource Solutions, Hyderabad / Secunderabad for Senior Customer Service Associates?
Based on 16 reviews on AmbitionBox, Firstsource Solutions, Hyderabad / Secunderabad's senior customer service associates rate job security at 2.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions, Hyderabad / Secunderabad.
Firstsource Solutions Senior Customer Service Associate Reviews by Locations
- Firstsource Solutions Senior Customer Service Associate Chennai Reviews
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Firstsource Solutions Hyderabad / Secunderabad Reviews by Designations
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- Show more
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 16 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. 74% of employe...- Home>
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- Firstsource Solutions Senior Customer Service Associate Hyderabad / Secunderabad Reviews
Firstsource Solutions Senior Customer Service Associate Salary in Hyderabad / Secunderabad
based on 97 salaries
Unlock₹2 L/yr - ₹5 L/yr
15% less than the average Senior Customer Service Associate Salary in India
View more details
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