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Salesforce

4.0

based on 993 Reviews

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Salesforce Technical Support Engineer Reviews

Updated 12 Jun, 2025

Category Ratings

4.5

Salary

3.8

Company Culture

3.6

Work-Life Balance

3.6

Skill Development

3.5

Work Satisfaction

3.4

Job Security

3.4

Promotions

What employees say about Salesforce?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

83% employees reported

Flexible timing

30% employees reported

No travel

73% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

34 reviews

4.1

Rated by Men

64 reviews

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Top Mentions in Salesforce Technical Support Engineer Reviews

105 reviews found

Sort By: Popular

Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Sales Support & Operations Department

3.0

updated on 03 Feb 2024

Likes

Good Salary obviously. Other than that work culture at Ohana is great.

Dislikes

Micro management from Managers. No work life balance. You will be on customers call entire day. The process is not streamlined. The expectation is learn every skill and help the customer in all the possible ways. There is micro management specially in their Signature Support Team. Huge pressure everyday.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Engineer in Hyderabad / Secunderabad

Full Time

IT Support Department

1.0

updated on 29 Jan 2025

Likes

Salary and nothing else.

Dislikes

No work life balance, now they have reduced the salary, no remote work option, no offices in pune for support, no fair promotion, not at all feels like a product company but it feels more like a bpo now.The above views are from perspective of a support egg. Other profiles may have a different experience.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Engineer in Hyderabad / Secunderabad

Full Time

IT Support Department

4.0

updated on 03 Jun 2024

Likes

There is no other company i feel that provide benefits and salary like salesforce. There is work life balanced in company. Company values for their employee

Dislikes

I feel it's very challenging to get promoted in this company

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Salesforce Technical Support Engineer Interview Questions

A Technical Support Engineer was asked 4mo agoQ. How do you handle angry customers?

Read all Technical Support Engineer que...

A Technical Support Engineer was asked 8mo agoQ. Explain the three-way handshake.

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Get interview-ready with top interview questions & answers

A Technical Support Engineer was asked 10mo agoQ. How would you handle cases with customers who have a bad temperament?

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A Technical Support Engineer was asked 11mo agoQ. Write trigger code for the given scenario.

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A Technical Support Engineer was asked 12mo agoQ. How do you manage difficult tasks?

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Read Salesforce Technical Support Engineer Reviews based on locations

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Technical Support Engineer in Bangalore / Bengaluru

Full Time

IT Support Department

4.0

updated on 01 Feb 2025

Likes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Engineer in Hyderabad / Secunderabad

Full Time

Software Development Department

1.0

updated on 11 Dec 2024

Likes

Benefits

Dislikes

Poor Management Worse Managers No work life balance Definately fake policy and they dont follow there own policy listed on trailhead trail. Contradiction between paper policy and actual implementation.

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

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HQ - San Francisco,California, United States

Software Product

10k-50k Employees (India)

Public

Internet

Hardware & Networking

People also ask about Salesforce's Technical Support Engineers

Is Salesforce a good place to work for Technical Support Engineers?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 105 employee reviews, it's clear that most technical support engineers have a positive experience working at Salesforce. Salary & Benefits holds the highest rating at 4.5, while job security is rated the lowest amongst all factors at 3.4. Read reviews about salary & benefits and job security on AmbitionBox.

Does Salesforce pay their Technical Support Engineers well?

According to AmbitionBox reviews, Salesforce technical support engineers rate their salary and benefits at 4.5 out of 5, based on 105 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Salesforce is generally seen as a place that values and rewards its workforce fairly. You can know more about Salesforce's technical support engineers salaries here and to read reviews specifically about salary and benefits at Salesforce for technical support engineers, click here .

How is the work culture at Salesforce for Technical Support Engineers?

Work culture at Salesforce for technical support engineers is rated 3.8 out of 5 by 105 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Salesforce for technical support engineers, click here .

How is the job security at Salesforce for Technical Support Engineers?

Based on 105 reviews on AmbitionBox, Salesforce's technical support engineers rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Salesforce. To read reviews about job security at Salesforce for technical support engineers, click here .

Salesforce Technical Support Engineer Reviews by Locations

Salesforce Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 105 Salesforce reviews submitted by Salesforce employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Salesforce is the right company for you. 83% of employees reported the working days at ...