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Firstsource Solutions Chat Support Associate Interview Questions and Answers

Updated 16 Oct 2023

Firstsource Solutions Chat Support Associate Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell us about your experience?
  • Q2. Tell us about your family
  • Q3. Why do you want to join First Source
Round 3 - Aptitude Test 

Typing Test. Wanted to test your typing Speed.

Round 4 - Telephone Interview 

(2 Questions)

  • Q1. Tell us about your family and yourself
  • Q2. Why do you want to join First Source
Round 5 - Documentation 

(2 Questions)

  • Q1. Wat documents do you have?
  • Q2. Are they authentic?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest. Do not be nervous and don't lie.

Top trending discussions

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Interview Hub
1w (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. What do you know about company Education and other question Fluent in english is must

Interview Preparation Tips

Round: Test
Experience: Normal typing test and some aptitude question

Chat Support Associate Interview Questions Asked at Other Companies

asked in TTEC India
Q1. How would you handle customer care questions via Zoom chat, requi ... read more
Q2. How do you handle different situations with high-value customers?
Q3. Types of loans, diff db and credit card
Q4. What documents do you have?
Q5. Could you describe your educational background?

I applied via Recruitment Consultant and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Previous work experience and educational qualifications.
  • Ans. 

    I have a diverse background in finance and marketing, with a strong educational foundation in business administration.

    • Bachelor's degree in Business Administration from XYZ University, focusing on finance and marketing.

    • Interned at ABC Corp, where I assisted in market research and data analysis, leading to a 15% increase in customer engagement.

    • Worked as a marketing assistant at DEF Ltd., managing social media campaigns t...

  • Answered by AI
  • Q2. About hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident while answering questions. Don't think too much.

I applied via Walk-in and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Bcoz i was working in banking operation so they asked me questions related to previous exp.
  • Q2. Tell me about yourself?
  • Q3. What is banking in simple words.
  • Ans. 

    Banking is the business activity of accepting and safeguarding money owned by other individuals and entities.

    • Banks accept deposits from customers and use that money to make loans and investments.

    • They provide various financial services such as checking accounts, savings accounts, credit cards, and loans.

    • Banks also play a crucial role in the economy by facilitating the flow of money and credit.

    • Examples of banks include J...

  • Answered by AI
  • Q4. What will you check if a person is NRI has come to branch for open a bank account.
  • Q5. What are the documents required for open a SME account.
  • Ans. 

    Documents required for opening an SME account.

    • Proof of identity and address of the business owner(s)

    • Proof of business registration

    • Business PAN card

    • GST registration certificate

    • Bank statements of the business

    • Business plan and projections

    • KYC documents of authorized signatories

    • Any other relevant documents as per the bank's requirements

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident at the time of Interview, Interviewer will check your confidence and communication skills. Most of the question asked to me related to previous experience i.e. banking operation. Luckily I was able to answer most of the questions correctly.

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How will you resolve conflict ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident while soft skills are important.

Associate Interview Questions & Answers

WNS user image Anonymous

posted on 14 Jul 2021

I applied via LinkedIn and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is companies future goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - Grow with company

Firstsource Solutions HR Interview Questions

93 questions and answers

Q. What motivates you to seek employment at Firstsource?
Q. Why do you want to join Firstsource Solutions?
Q. What is the importance of having a job?

I applied via Naukri.com and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Tell me something about your self.
  • Q2. What are your plans for next 5 years?
  • Q3. How long do you stick with job?
  • Q4. What will you do if you failed in job task?
  • Q5. What are strength and weakness?
  • Q6. What is customers service and how it can be improved?

Interview Preparation Tips

Interview preparation tips for other job seekers - You need think calm and answer patiently.
Are these interview questions helpful?

I applied via Referral and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Very First Question: Tell me About Your self ?

Interview Preparation Tips

Interview preparation tips for other job seekers - As per my Experience most of the HR's will see candidates communication, stage fear nd confident level if the candidate is fresher and if he is experienced they will see how much hd knows about the previous processes which he did nd never ever share negative thoughts about previous company or mangers. It will be a black spot. Tnx for your time to reading this.

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Amadeus what is that
  • Ans. 

    Amadeus is a global travel technology company providing solutions for travel agencies, airlines, and hotels.

    • Founded in 1987, Amadeus offers a comprehensive suite of services for travel management.

    • It provides a global distribution system (GDS) that connects travel providers with travel agents.

    • Amadeus solutions include booking systems, revenue management, and customer relationship management.

    • Examples of clients include m...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi please understand Keep supporting yourself

I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why you want to join this industry i.e BPO
  • Q2. Because it's a fast growing industry, and it's good to start your career with such industry in which you can use your skills for personal growth as well as for company productivity. Moreover I have seen ma...
  • Q3. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't panic or get nervous, interviewer is also human. Be honest and smart.

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Chat Support Associate interview?
Firstsource Solutions interview process usually has 5 rounds. The most common rounds in the Firstsource Solutions interview process are Resume Shortlist, One-on-one Round and Aptitude Test.
How to prepare for Firstsource Solutions Chat Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Chat Process, Chat Support, Email Process, Non Voice Process and Blended Process.
What are the top questions asked in Firstsource Solutions Chat Support Associate interview?

Some of the top questions asked at the Firstsource Solutions Chat Support Associate interview -

  1. Wat documents do you ha...read more
  2. Are they authent...read more

Tell us how to improve this page.

Overall Interview Experience Rating

3/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more
Firstsource Solutions Chat Support Associate Salary
based on 6 salaries
₹3 L/yr - ₹3.5 L/yr
13% more than the average Chat Support Associate Salary in India
View more details

Firstsource Solutions Chat Support Associate Reviews and Ratings

based on 4 reviews

3.8/5

Rating in categories

4.0

Skill development

3.5

Work-life balance

2.6

Salary

3.6

Job security

3.9

Company culture

3.4

Promotions

3.8

Work satisfaction

Explore 4 Reviews and Ratings
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