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Firstsource Solutions

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3.6

based on 5.1k Reviews

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Firstsource Solutions Senior Customer Service Executive Interview Questions and Answers

Updated 10 Jun 2022

Firstsource Solutions Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 10 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self?
  • Ans. I told them about myself very shortly as they had my resume
    • Answered Anonymously
    Add your answer
  • Q2. They had given me a topic any topic
  • Ans. I choose a topic quarantine what i did on those days
    • Answered Anonymously
    Add your answer
  • Q3. Final round was a operation round as they ask the same question
  • Ans. I answered the management very nicely and then i got selected
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I like the process knowldage of this company

Top trending discussions

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Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
Got a question about Firstsource Solutions?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

iEnergizer user image Sahil Choudhary

posted on 19 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic question will be ask
    • Add your answer
Round 3 - Group Discussion 

Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Join ienergizer and grow yourself

Senior Customer Service Executive Interview Questions Asked at Other Companies

asked in Bafna Clothing Company
Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
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Q2. If a customer starts abusing you, how will you handle them?
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asked in iEnergizer
Q3. Are you willing to relocate without transportation assistance?
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Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 6 Feb 2021

I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were some usual question in initial stage after that interviewer start questioning you from your past experience. If your a fresher they can give some topics to check your communication skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice you should be prepared what you have written in your cv. And prepare yourself for some topic.
Birth place
Last birthday
Yesterday or weekend you have spent
Any memorable moment or achievement

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Mar 2021

I applied via Walk-in and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. What you know about call center?
    • Add your answer
  • Q2. Your job experience?
    • Add your answer
  • Q3. Your education?
    • Add your answer
  • Q4. Salary expected?
    • Add your answer
  • Q5. Are you felixible in night hours.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, English language is compulsory?

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 19 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Repeat perfectly what you hear
    • Add your answer
Round 3 - Coding Test 

Tell me something about your previous experience

Round 4 - One-on-one 

(1 Question)

  • Q1. Are you comfortable to work in BPO, night shift, work uder pressure, and complete given target
  • Ans. 

    Yes, I am comfortable working in a BPO, night shift, under pressure, and meeting targets.

    • I have previous experience working in a BPO environment and handling night shifts.

    • I am accustomed to working under pressure and have developed effective strategies to manage stress.

    • I have a track record of consistently meeting or exceeding targets in my previous roles.

    • I am flexible and adaptable to different work schedules and can ...

    • Answered by AI
    Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. What do you know about process you are about to work?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • Yourself
  • Previous experience
  • Process basics
  • Hobbies
Interview preparation tips for other job seekers - Don't overthink. Talk confidently.

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 11 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basic que like tell me about yourself and why u want to join teleperformance?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - basic questions were asked like what is customer service?
what is empathy?
views on women empowerment?
what are the importance of customer service and why it is necessary?

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 13 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, hobbies
    • Add your answer
Round 3 - Clint Round 

(1 Question)

  • Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The question should be based on real life or the role we have applied for. These political and social topics show nhi be discussed.
Are these interview questions helpful?

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself and speak on any of the random topic for 2 mins and why you want to join teleperformance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumbal English mush be got.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 2 Nov 2021

I applied via Apna Jobs and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About yourself? Work experience in details? Speak in english about your city.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Was not so tuff it was good

Customer Service Associate Interview Questions & Answers

Startek user image Anonymous

posted on 21 Aug 2021

I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Self introduction
    • Add your answer
  • Q2. What did you learn in college days
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Wonderful
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Senior Customer Service Executive interview?
Firstsource Solutions interview process usually has 2 rounds. The most common rounds in the Firstsource Solutions interview process are Resume Shortlist and HR.
How to prepare for Firstsource Solutions Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, International Voice Process, Customer Handling, International BPO and International Process.

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Firstsource Solutions Interviews By Designations

Interview Questions for Popular Designations

Overall Interview Experience Rating

4.7/5

based on 3 interview experiences

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Firstsource Solutions Senior Customer Service Executive Salary
based on 289 salaries
₹1.9 L/yr - ₹5 L/yr
12% less than the average Senior Customer Service Executive Salary in India
View more details

Firstsource Solutions Senior Customer Service Executive Reviews and Ratings

based on 109 reviews

2.9/5

Rating in categories

2.8

Skill development

3.0

Work-life balance

2.8

Salary

2.8

Job security

2.8

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 109 Reviews and Ratings
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Compare Firstsource Solutions with

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