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Teleperformance Customer Service Associate Interview Questions and Answers
41 Interview questions
I have over three years of experience in customer service, focusing on problem-solving and enhancing customer satisfaction.
Handled customer inquiries via phone and email, resolving issues efficiently.
Implemented a feedback system that improved service response time by 20%.
Trained new team members on customer service protocols and best practices.
Achieved a customer satisfaction score of 95% in quarterly surveys.
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
Mumbai Maharashtra ke rajya ka pramukh shahar hai
Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai
Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain
Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
Listen actively to the customer's issue and show empathy
Apologize for any inconvenience caused
Offer a solution that aligns with company policies and customer satisfaction
Ensure the customer feels valued and appreciated throughout the process
I will talk about the importance of effective communication in customer service.
Effective communication is key in understanding customer needs and providing satisfactory solutions.
Active listening is crucial to ensure customers feel heard and valued.
Clear and concise language helps avoid misunderstandings and confusion.
Empathy and patience are essential in handling difficult customers or situations.
Providing timel...
What people are saying about Teleperformance
BPO industry refers to business process outsourcing where companies hire third-party service providers to handle specific business operations.
BPO industry involves outsourcing non-core business functions such as customer service, technical support, and back-office operations.
Companies opt for BPO services to reduce costs, improve efficiency, and focus on core business activities.
BPO industry is prevalent in countr...
What are the roles & responsibilities of a Customer Service Associate at Teleperformance?
Read full roles & responsibilities 
I have a computer, headset, and a printer.
Computer: I have a desktop computer with the latest software and hardware.
Headset: I use a high-quality headset with noise-cancellation feature for clear communication.
Printer: I have a printer to generate necessary documents and receipts for customers.
Teleperformance HR Interview Questions
Some flowers that bloom in summer include sunflowers, roses, and lilies.
Sunflowers are known for their bright yellow petals and large size.
Roses come in various colors and are popular for their fragrance.
Lilies are elegant flowers with trumpet-shaped blooms.
I tend to be overly critical of my work, which can slow me down, but I'm learning to balance quality with efficiency.
I often spend too much time perfecting details, like ensuring every email is flawless before sending.
In my previous job, I missed deadlines because I was focused on making my reports perfect.
I've started setting time limits for tasks to improve my efficiency while maintaining quality.
The opposite of hot is cold, representing contrasting temperatures in various contexts.
Temperature: Hot refers to high temperatures, while cold refers to low temperatures. Example: A hot cup of coffee vs. cold ice water.
Weather: Hot weather can be described as sunny and warm, while cold weather is often associated with snow and frost.
Food: Hot food can be spicy or served warm, while cold food can be served chilled...
The jumbled sentence needs to be rearranged.
Identify the subject, verb, and object in the sentence
Rearrange the words in the correct order
Check for grammar and punctuation
Teleperformance Customer Service Associate Interview Experiences
147 interviews found
Adarsh tiwari
Selected
I appeared for an interview in Jul 2025, where I was asked the following questions.
- Q1. About yourself above your study
- Ans.
I am a dedicated individual with a passion for helping others and a strong background in customer service and communication skills.
I have worked in retail for over two years, where I developed strong interpersonal skills by assisting customers with their needs.
During my studies, I volunteered at a local community center, helping organize events that improved my teamwork and leadership abilities.
I am proficient in using...
- Q2. Work experience
manali sonar
Selected
I applied via Apna Jobs and was interviewed in Jun 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. Are you ready to work in shifts?
(2 Questions)
- Q1. Tell me about ur city in hindi.
- Q2. What is customer service, empathy?
- Ans.
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
Customer service empathy involves actively listening to customers to understand their emotions and perspective.
It requires putting oneself in the customer's shoes to provide personalized and compassionate support.
Empathy helps in building trust and rapport with customers, leading t...
Amcat test ..In this test versant test is there, logical reasoning
(1 Question)
- Q1. Pitch to customer who comes to you for refund issue.
Anonymous
(5 Questions)
- Q1. Tell me about yourself
- Q2. Strength weekness
- Q3. What is your hobby
- Q4. Last job experience
- Ans.
Worked as a customer service representative at a retail store.
Assisted customers with product inquiries and purchases
Handled returns and exchanges
Resolved customer complaints and issues
Maintained a positive attitude and provided excellent customer service
Collaborated with team members to ensure smooth operations
- Q5. Internship experience
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Can you share some positive aspects about your hometown, Kanpur?
- Ans.
Kanpur, a vibrant city in India, is known for its rich history, textile industry, and delicious street food.
Historical Significance: Kanpur has several historical landmarks, such as the Kanpur Memorial Church and the Nana Rao Park.
Cultural Hub: The city hosts various festivals, including Diwali and Holi, showcasing its rich cultural heritage.
Educational Institutions: Kanpur is home to prestigious institutions like the ...
- Q2. If you are selected, what are your long-term goals?
- Ans.
My long-term goals include advancing in customer service, developing leadership skills, and contributing to team success.
Aim to become a team leader within the next 3-5 years, guiding new associates and improving team performance.
Pursue professional development opportunities, such as workshops and certifications in customer service excellence.
Strive to enhance customer satisfaction scores by implementing feedback mecha...
Selected
I appeared for an interview in Jan 2025, where I was asked the following questions.
- Q1. Tell me about yourself
- Q2. How do you manage work life balance and how important do you think it is?
- Ans.
Maintaining work-life balance is crucial for productivity and personal well-being, ensuring both work and personal life thrive.
Set clear boundaries: I designate specific work hours and stick to them to avoid burnout.
Prioritize tasks: I use tools like to-do lists to focus on high-impact tasks, ensuring I complete work efficiently.
Take breaks: I schedule short breaks throughout the day to recharge, which enhances my focu...
- Q3. Random Topics like "Importance of Music in Life nowadays"
- Q4. Debatable Topics like "Should women consider the opinion of other people while going for their dressing decisions"
Interview Preparation Tips
- Q1. 1.Can you tell me about yourself? 2.Talk about random topics in 5 minutes.
- Q2. There are many rounds. 1 HR round 2 versant test 3 manager round 4 Typing test
Interview Preparation Tips
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Self introduction
- Q2. Why are you interested in bpo
Selected
I appeared for an interview in Jan 2025, where I was asked the following questions.
- Q1. Tell me about yourself
- Q2. Logical Reasoning Questions/Typing Tests
Interview Preparation Tips
Rishiraj Sharma
I applied via Job Portal
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join our organisation
(1 Question)
- Q1. Strength and weeknees
Debasrita Basak
Selected
I appeared for an interview in Jan 2025, where I was asked the following questions.
- Q1. Why are you looking for job ?
- Ans.
I'm seeking a job to leverage my skills in customer service and contribute positively to a team while growing professionally.
I want to apply my strong communication skills to help customers resolve their issues effectively.
I'm eager to work in a dynamic environment where I can learn from experienced colleagues.
I believe this role aligns with my passion for helping others and providing excellent service.
I'm looking for ...
- Q2. How comfortable are you with the prospect of joining this role?
- Ans.
I am very comfortable with the prospect of joining this role, as I thrive in customer-focused environments and enjoy helping others.
I have previous experience in customer service, where I successfully resolved customer complaints, enhancing their overall experience.
I am skilled in active listening, which allows me to understand customer needs and provide tailored solutions.
I enjoy working in a team-oriented environment...
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance Customer Service Associate interview -
The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 115 interview experiences
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