Teleperformance Technical Advisor Interview Questions and Answers

Q1. Self introduction and past experience
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Q2. Past experience and mock call
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Q1. Please tell me something about you.
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Q2. Why do you want to work in a BPO Industry?
Ans. 
I am drawn to the BPO industry for its dynamic environment, opportunities for growth, and the chance to make a positive impact on customer experiences.
• Diverse Work Environment: BPOs often employ people from various backgrounds, fostering a rich cultural exchange.

• Skill Development: Working in a BPO allows me to enhance my communication and problem-solving skills, which are valuable in any career.

• Customer Interaction: I ...read more
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Q3. They will give any particular topic to talk about.
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Q4. What is the difference between Customer Service and Customer Satisfaction?
Ans. 
Customer service is the assistance provided to customers before, during, and after a purchase, while customer satisfaction is the level of contentment a customer feels with a product or service.
• Customer service is a process, while customer satisfaction is an outcome.

• Customer service involves providing support and resolving issues, while customer satisfaction is the result of a positive experience.

• Customer service is pr...read more
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Q5. Please tell me something about your favourite place.
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Q6. Are you ready to work in a rotational shift?
Ans. 
Yes, I am prepared to work in rotational shifts, as I understand the importance of flexibility in a technical advisory role.
• I have experience working in environments that require shift work, such as customer support roles.

• I understand that rotational shifts can enhance team collaboration and ensure 24/7 support.

• I am adaptable and can manage my schedule to maintain productivity during different shifts.

• For example, in my...read more
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Logical, numerical and Verbal Reasoning