Teleperformance Technical Support Associate Interview Questions and Answers for Experienced

In my free time, I enjoy reading, hiking, and volunteering, which help me relax and grow personally and professionally.

• Reading: I love diving into science fiction and mystery novels, which stimulate my imagination.

• Hiking: Exploring local trails allows me to connect with nature and stay active.

• Volunteering: I dedicate time to local charities, helping with community events and supporting those in need.

I am passionate about technology and helping others, making technical support a perfect fit for my skills and interests.

• I enjoy solving problems and find satisfaction in helping customers overcome technical challenges.

• My background in IT has equipped me with the skills to troubleshoot effectively, as seen when I resolved a complex network issue for a client.

• I appreciate the dynamic nature of the tech industry, where I ...read more

I have over three years of experience in technical support, focusing on customer service and problem-solving in IT environments.

• Worked at XYZ Tech Solutions, resolving over 50 customer inquiries daily.

• Implemented a ticketing system that improved response time by 30%.

• Trained new team members on troubleshooting techniques and customer interaction.

• Handled escalated issues, ensuring customer satisfaction and retention.

Different types of operating systems include Windows, macOS, Linux, and Unix.

• Windows: Developed by Microsoft, widely used in personal computers.

• macOS: Developed by Apple, used in Macintosh computers.

• Linux: Open-source operating system, available in various distributions like Ubuntu, Fedora, and CentOS.

• Unix: Multi-user, multitasking operating system used in servers and workstations.

The latest versions of the product are 3.0 and 3.1.

• Version 3.0 was released in January 2021.

• Version 3.1 was released in March 2021.

• Both versions include bug fixes and performance improvements.