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3.5

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HCLTech Technical Support Analyst Reviews

Updated 11 May, 2025

Category Ratings

3.4

Job Security

2.8

Company Culture

2.7

Work-Life Balance

2.4

Skill Development

2.4

Work Satisfaction

2.3

Salary

2.2

Promotions

What employees say about HCLTech?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

75% employees reported

Flexible timing

50% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

2.5

Rated by Women

5 reviews

2.8

Rated by Men

9 reviews

View more detailed insights

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Top Mentions in HCLTech Technical Support Analyst Reviews

15 reviews found

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Technical Support Analyst in Lucknow

Full Time

IT Support Department

3.0

updated on 16 Jun 2025

Likes

Company supports hybrid culture. Promotes team building activities for employees. Events are frequently organised which can be refreshing but if your project requires you to be at desk all the time, it's of no use. You can pursue various trainings and certifications through company website.

Dislikes

If you got a good project then you are blessed otherwise the work culture is very toxic. Sometimes you need to work on your weekends. Salary is way to less especially for freshers. Not much to learn in support role and promotion will take years even if you are doing great work.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

HCLTech Technical Support Analyst Interview Questions

A Technical Support Analyst was asked 5mo agoQ. How will the prioritization of tickets be managed before the Service Level Agree...read more

Read all Technical Support Analyst ques...

A Technical Support Analyst was asked 5mo agoQ. What tools are you using, and what types of applications are you supporting?

Read all Technical Support Analyst ques...

A Technical Support Analyst was asked 5mo agoQ. How do you handle critical operational issues?

Read all Technical Support Analyst ques...

A Technical Support Analyst was asked 5mo agoQ. What is the difference between Average Handling Time (AHT) and After Call Work (...read more

Read all Technical Support Analyst ques...

A Technical Support Analyst was asked 5mo agoQ. What is mean by ITSM , incident management and service request difference, Chang...read more

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Technical Support Analyst in Noida

Voice / Blended Department

1.0

updated on 29 Jun 2022

Likes

Nothing, first we need to clean some non etech type manager

Dislikes

Management's, technical team is good but some consulting lavel person behav is very bad.

Work Details

Hcl is good company and its employ oriented company, but some projects manager behaves is unexcapted

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

What people are saying about HCLTech

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HQ - Noida, Uttar Pradesh

IT Services & Consulting

1 Lakh+ Employees (India)

Public

Telecom

Education & Training

Hardware & Networking

Banking

Emerging Technologies

Software Product

People also ask about HCLTech's Technical Support Analysts

Is HCLTech a good place to work for Technical Support Analysts?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.7 out of 5 from over 15 employee reviews, it's clear that most technical support analysts have a below average experience working at HCLTech. Job Security holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.2.

Does HCLTech pay their Technical Support Analysts well?

According to AmbitionBox reviews, HCLTech technical support analysts rate their salary and benefits at 2.3 out of 5, based on 15 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech's technical support analysts salaries here and to read reviews specifically about salary and benefits at HCLTech for technical support analysts, click here .

How is the work culture at HCLTech for Technical Support Analysts?

Work culture at HCLTech for technical support analysts is rated 2.8 out of 5 by 15 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.

How is the job security at HCLTech for Technical Support Analysts?

Based on 15 reviews on AmbitionBox, HCLTech's technical support analysts rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at HCLTech.

HCLTech Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 HCLTech reviews submitted by HCLTech employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HCLTech is the right company for you. 75% of employees reported the working days at HCLTech as...