Tech Mahindra Chat Support Executive Interview Questions and Answers

Q1. Do you have your adhar card handy?
Ans. 
An Aadhar card is a unique identification document in India, essential for various services and verification processes.
• Unique Identification: The Aadhar card provides a 12-digit unique identification number that helps in verifying an individual's identity.

• Government Services: It is often required for accessing government services like subsidies, pensions, and other welfare schemes.

• KYC Compliance: Many financial institu...read more
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Q2. When are you able to start working?
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Q3. Writ a paragraph in 150 words in 15 minutes
Ans. 
A Chat Support Executive plays a vital role in customer satisfaction through effective communication and problem-solving skills.
• Effective communication is key; for example, using clear language to explain solutions.

• Empathy is crucial; acknowledging customer frustrations can build rapport.

• Problem-solving skills are essential; quickly identifying issues helps in providing timely solutions.

• Knowledge of products/services i...read more
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Typing test, one minute typing test

Essay of 150 words on a topic of their choice within 15 minutes.

Q1. Hr round- tell me about yourself
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Q2. Why career gap? Why leaving current organisation?
Ans. 
I took a career gap for personal growth and to explore new opportunities, leaving my current job for better alignment with my goals.
• I took time off to care for a family member, which taught me valuable skills in empathy and communication.

• During my gap, I enrolled in online courses to enhance my skills in customer service and conflict resolution.

• I realized that my current role didn't align with my long-term career goals...read more
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Q1. Ops round- what is kyc process, what is spi and pii, etc
Ans. 
KYC process refers to verifying the identity of customers to prevent fraud, while SPI and PII are types of sensitive information.
• KYC process stands for Know Your Customer and involves verifying the identity of customers through documents like ID cards, passports, etc.

• SPI stands for Sensitive Personal Information, such as financial details, while PII stands for Personally Identifiable Information, like name and address.

• ...read more
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Q2. What is aml, bfsi, ach and via transfer
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AML stands for Anti-Money Laundering, BFSI stands for Banking, Financial Services, and Insurance, ACH stands for Automated Clearing House, and VIA Transfer is a method of transferring funds electronically.
• AML is a set of procedures, laws, and regulations designed to prevent the practice of generating income through illegal actions.

• BFSI refers to the industry encompassing banking institutions, financial services compani...read more
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Q1. Quite easy. Just follow instructions on screen and do in a quiet area.
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Q2. Will ask you to write - fill in the blanks, 80 words passage summaries, 200 words email, listen dictation and then write etc..
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Q1. Tell me about yourself?
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Q2. Why did you leave your last company?
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Q3. What is your salary expectations?
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Q4. What was the quality parameters in previous company.
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Q5. What is customer Service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Good cu...read more
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Q1. Are you a british person
Ans. 
I am not British, but I appreciate British culture and values, and I am committed to providing excellent support to all customers.
• I have lived in various countries, which has given me a diverse perspective.

• I am fluent in English and understand British colloquialisms.

• I have experience working with British clients and understand their needs.
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Q2. Do you know how do a british person speak?
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