Teleperformance Amazon Account Manager Interview Questions and Answers

Attrition formula measures employee turnover in an organization, indicating workforce stability and retention effectiveness.

• Attrition Rate = (Number of Departures / Average Number of Employees) x 100.

• Example: If 5 employees leave in a year and the average workforce is 100, the attrition rate is (5/100) x 100 = 5%.

• High attrition rates may indicate issues like job dissatisfaction or poor management.

• Monitoring attrition h...read more

I faced a challenging situation when a project deadline was moved up unexpectedly, requiring quick adjustments and team coordination.

• Identified the key tasks that needed to be completed to meet the new deadline.

• Held an emergency team meeting to discuss the changes and gather input.

• Delegated tasks based on team members' strengths to maximize efficiency.

• Implemented daily check-ins to monitor progress and address any road...read more

I seek new challenges and opportunities for growth that align with my career goals and values in a dynamic work environment.

• Desire for professional growth: I want to expand my skills and take on more responsibilities, such as leading projects or teams.

• Cultural alignment: I'm looking for an organization that shares my values, such as innovation and collaboration, which I found in your company.

• New challenges: I am eager ...read more

My overall outstanding AR value was $150,000, reflecting effective management of accounts receivable.

• Consistently monitored AR aging reports to identify overdue accounts.

• Implemented a follow-up system that reduced outstanding AR by 20%.

• Collaborated with sales teams to ensure timely invoicing and payment collection.

• Utilized software tools to streamline the AR process, improving efficiency.