Teleperformance Customer Service Executive Interview Questions and Answers

Q1. Tell me about your self
Add your answer
Q2. Why do you want to job
Ans. 
I am passionate about helping others and believe this role allows me to make a positive impact on customer experiences.
• Passion for Customer Service: I genuinely enjoy assisting customers and resolving their issues, as seen in my previous role where I improved customer satisfaction scores by 20%.

• Desire to Learn and Grow: This position offers opportunities for professional development, and I am eager to enhance my skills...read more
Answered by AI
Add your answer
Q3. Why should hire you
Ans. 
I bring a strong customer service background, excellent communication skills, and a passion for helping others to your team.
• Proven Experience: I have over three years of experience in customer service, where I consistently received positive feedback from customers and management.

• Problem-Solving Skills: In my previous role, I successfully resolved customer complaints by actively listening and providing tailored solution...read more
Answered by AI
Add your answer
Q4. Tell me about your work experience
Ans. 
I have extensive experience in customer service, focusing on problem-solving and enhancing customer satisfaction across various industries.
• Customer Interaction: I have handled over 100 customer inquiries daily, resolving issues efficiently and ensuring a positive experience.

• Conflict Resolution: In my previous role, I successfully de-escalated a situation with an upset customer, turning their negative experience into a ...read more
Answered by AI
Add your answer
Q5. What is your Goal
Ans. 
My goal is to provide exceptional customer service, ensuring satisfaction and building lasting relationships with clients.
• Customer Satisfaction: I aim to exceed customer expectations by actively listening to their needs and providing tailored solutions.

• Continuous Improvement: I seek to enhance my skills through feedback and training, ensuring I stay updated on best practices in customer service.

• Building Relationships: ...read more
Answered by AI
Add your answer
Q6. What is your hobbie
Ans. 
My hobbies include reading, hiking, and cooking, which help me relax, stay active, and explore my creativity.
• Reading: I enjoy immersing myself in various genres, from fiction to self-help, which broadens my perspective and enhances my communication skills.

• Hiking: Exploring nature trails not only keeps me physically fit but also allows me to appreciate the outdoors and recharge my mind.

• Cooking: Experimenting with new re...read more
Answered by AI
Add your answer

Q1. Basic introduction
Add your answer

Verbal basic questions quant eng lr

Q1. Why do you want to do this job
Ans. 
I am passionate about helping customers and providing excellent service.
• I enjoy interacting with people and solving problems

• I have strong communication skills and empathy

• I thrive in fast-paced environments and enjoy multitasking

• I have previous experience in customer service roles, such as working in retail or hospitality
Answered by AI
Add your answer
Q2. Because I want to developmy communicationand i want experience beforedoing mba
Add your answer

Q1. Introduction tell me about yourself
Add your answer
Q2. Is a topic provided for you to speak on during the communication assessment?
Ans. 
Yes, a topic is usually provided for the communication assessment.
• Topics are typically related to customer service scenarios or general communication skills.

• Candidates may be asked to discuss how they would handle a difficult customer situation or explain a complex concept to a non-technical audience.

• The topic is meant to assess the candidate's ability to communicate effectively and think on their feet.
Answered by AI
Add your answer

Amcat test was conducted

Q1. Tell me About company
Ans. 
Our company is a leading provider of customer service solutions, specializing in personalized support for clients.
• We prioritize customer satisfaction and strive to exceed expectations in every interaction.

• Our team is highly trained and dedicated to providing top-notch service.

• We offer a range of services including phone support, email assistance, and live chat options.

• Our company has a strong reputation for reliability...read more
Answered by AI
Add your answer

Q1. Can you tell me about yourself?
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers with patience and empathy

• Proficient in using CRM systems and resolving technical issues

• Received multiple awards for outstanding customer satisfaction ratings
Answered by AI
View 1 more answer
Q2. What are your strengths
Ans. 
My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-focused - always prioritize customer satisfaction and strive to exceed their expectations
Answered by AI
View 1 more answer
Q3. What are your weaknesses
Ans. 
I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
• I have a tendency to take on too much work at once

• I struggle with delegating tasks to others

• I can be overly self-critical and strive for perfection
Answered by AI
View 1 more answer
Q4. What is the goal
Ans. 
The goal of a Customer Service Executive is to provide excellent service and support to customers.
• The goal is to ensure customer satisfaction by addressing their inquiries and concerns promptly and effectively

• Building positive relationships with customers to enhance loyalty and retention

• Resolving customer complaints and issues in a professional and courteous manner

• Striving to exceed customer expectations and deliver ex...read more
Answered by AI
Add your answer
Q5. What is the career gap
Ans. 
Career gap refers to a period of time when an individual is not employed or actively pursuing education or training.
• Career gap can be due to various reasons such as personal reasons, health issues, further education, or job search difficulties.

• It is important to address career gaps in a job interview by being honest and explaining how you utilized that time for personal or professional growth.

• Employers may view career ...read more
Answered by AI
Add your answer