Tech Mahindra Customer Service Executive Interview Questions and Answers

Q1. Tell me about yourself.
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Q2. What makes you the ideal candidate for this position?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• Extensive experience in customer service roles

• Excellent communication skills

• Strong problem-solving abilities

• Passion for helping customers

• Proven track record of resolving customer issues efficiently
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Q1. They will Voice test
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Q1. Tell me about your self, what are languages you know, what do you know about phone pe
Ans. 
I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.
• Fluent in English, Hindi, and Spanish

• Knowledge about PhonePe's services and features

• Experience in customer service roles
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Q1. They will check our typing test
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Q1. Tell me about yourself ?
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Q2. What is your previous job role and responsibilities?
Ans. 
I was a Customer Service Representative at a retail company.
• Assisted customers with inquiries, complaints, and product information

• Processed orders, returns, and exchanges

• Resolved customer issues in a timely and professional manner

• Maintained accurate records of customer interactions

• Collaborated with other departments to ensure customer satisfaction
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Q3. What is BPO and how it works?
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO can be onshore, nearshore, or offshore, depending on the location of the service p...read more
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Q4. What is your memorable day and explain this about 5 min
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Q1. Tell me about yourself bread introduction?
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Q1. Tell me about yourself.
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Q2. What is your professional experience?
Ans. 
I have over five years of experience in customer service, focusing on problem-solving and enhancing customer satisfaction.
• Managed customer inquiries via phone and email, resolving issues efficiently.

• Trained new team members on customer service protocols, improving team performance.

• Implemented a feedback system that increased customer satisfaction scores by 20%.

• Handled difficult customer situations with empathy, turning...read more
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Q3. How do you interact with your customers?
Ans. 
I engage with customers through active listening, empathy, and clear communication to ensure their needs are met effectively.
• Active Listening: I focus on understanding the customer's concerns by paraphrasing their issues to confirm clarity.

• Empathy: I express understanding by acknowledging their feelings, such as saying, 'I understand how frustrating this must be for you.'

• Clear Communication: I provide concise and strai...read more
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Resume details name, education,

A problem discussion with any member

Q1. What is customer service
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Q2. What is customer support
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Q3. Different between customer support and customer service
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Q4. How increase customer service
Ans. 
To increase customer service, focus on improving communication, training employees, gathering feedback, and implementing technology.
• Improve communication with customers through various channels such as phone, email, and social media.

• Provide thorough training to employees on product knowledge, problem-solving skills, and customer service etiquette.

• Gather feedback from customers through surveys, reviews, and direct inter...read more
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