Tech Mahindra Operations Manager Interview Questions and Answers

Experienced Operations Manager with a strong background in optimizing processes and leading teams to achieve operational excellence.

• Over 10 years of experience in operations management across various industries.

• Successfully led a team of 20 in a logistics company, improving delivery times by 30%.

• Implemented a new inventory management system that reduced costs by 15%.

• Skilled in data analysis and using KPIs to drive perf...read more

Shrinkage is calculated by dividing the total hours lost due to factors like breaks, meetings, and training by the total scheduled hours.

• Calculate total scheduled hours for a specific period

• Determine total hours lost due to factors like breaks, meetings, and training during that period

• Divide total hours lost by total scheduled hours to get the shrinkage percentage

SLA can be calculated by dividing the total number of successful transactions by the total number of transactions attempted.

• Define the SLA metrics and the desired level of performance

• Measure the actual performance against the defined metrics

• Calculate the SLA percentage by dividing the successful transactions by total transactions

• Retaining people can be done by providing a positive work environment, opportunities for gr...read more

I bring a blend of experience, leadership, and innovative problem-solving to enhance operational efficiency and team performance.

• Proven track record in optimizing processes, reducing costs by 15% in my previous role.

• Strong leadership skills, successfully managed a team of 20, improving morale and productivity.

• Expertise in data analysis, implemented a new reporting system that increased decision-making speed by 30%.

• Effe...read more