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Accenture

3.7

based on 64.7k Reviews

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Accenture Customer Service Associate Mumbai Reviews

Updated 18 Jul, 2025

Category Ratings

3.0

Job Security

3.0

Salary

2.9

Company Culture

2.9

Skill Development

2.7

Work Satisfaction

2.5

Work-Life Balance

2.5

Promotions

What employees say about Accenture?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

59% employees reported

Flexible timing

46% employees reported

No travel

58% employees reported

View more detailed insights

Gender based rating

2.8

Rated by Women

16 reviews

3.0

Rated by Men

19 reviews

View more detailed insights

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Top Mentions in Accenture Customer Service Associate Mumbai Reviews

37 reviews found

Sort By: Popular

Customer Service Associate in Mumbai

Full Time

Customer Success, Service & Operations - Other Department

1.0

updated on 18 Jul 2025

Likes

Only salary on time and leaves. Otherwise they fool you as they make you work for 10hrs and mark your attendance for 9 hrs.

Dislikes

They will make you a sales agent after hiring for customer service and then the pressure for sales is put on our shoulders. 10hrs is such a long shift. No proper work force management

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

Voice / Blended Department

1.0

updated on 29 Jan 2025

Likes

Work Place, Ambiance is Good. People's are cooperative and very professional.

Dislikes

They Lay off employees if the employee is unable to clear the assessments. Extremely high expectations and Target's in up selling. It's not purely customer service but basically a sales work that conduct customer service. Some people keep grudges (senior's) due to that it's really hard to work professionally.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

What people are saying about Accenture

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a team lead

Regretting my offer negotiation

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Accenture Customer Service Associate Interview Questions

A Customer Service Associate was asked 8mo agoQ. Let's role-play a scenario: I'm a customer calling with complaints about a recen...read more

Read all Customer Service Associate que...

A Customer Service Associate was asked Q. What is Customer Service?

Read all Customer Service Associate que...

Get interview-ready with top interview questions & answers

A Customer Service Associate was asked Q. How do you handle difficult customers?

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A Customer Service Associate was asked Q. Is it important to conduct criminal record checks on new hires?

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A Customer Service Associate was asked Q. What do you know about content management?

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Customer Service Associate in Mumbai

Full Time

Voice / Blended Department

1.0

updated on 08 Aug 2024

Likes

Professional, helpful trainers and Team leaders

Dislikes

Terminating new joiners in Ojt and not giving a chance or levy to explore themselves in the process Verizon 5G technical support

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read Accenture Reviews based on similar designations

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Customer Service Associate in Mumbai

Full Time

HR Operations Department

5.0

updated on 28 May 2022

Likes

Work friendly environment and culture. Supportive team and team leads. Best employee transport facility. Good cafeteria and gaming room. Good salary hike and bonus every year. Overall good company policies.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

Content Management (Print / Online / Electronic) Department

5.0

updated on 11 Feb 2025

Likes

Based on user ratings: Skill development, Job security, Work satisfaction, Company culture, Work-life balance

Dislikes

Based on user ratings: Salary, Promotions

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Associate Jobs at Accenture

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Customer Service Associate

Mumbai

1 - 3 Yrs

Not Disclosed

Customer Service Associate

Mumbai

1 - 3 Yrs

Not Disclosed

Customer Service Associate

Mumbai

1 - 3 Yrs

Not Disclosed

#12 Top Rated Mega Company - 2024

#4 Top Rated Company for Women - 2024

#2 Top Rated IT/ITES Company - 2024

HQ - Dublin, Ireland

IT Services & Consulting

1 Lakh+ Employees (India)

Public

Analytics & KPO

Software Product

Management Consulting

People also ask about Accenture, Mumbai Customer Service Associates

Is Accenture, Mumbai a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 37 employee reviews, it's clear that most customer service associates have a below average experience working at Accenture, Mumbai. Job Security holds the highest rating at 3.0, while work-life balance is rated the lowest amongst all factors at 2.5.

Does Accenture, Mumbai pay their Customer Service Associates well?

According to AmbitionBox reviews, Accenture, Mumbai customer service associates rate their salary and benefits at 3.0 out of 5, based on 37 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Accenture, Mumbai's customer service associates salaries here .

How is the work culture at Accenture, Mumbai for Customer Service Associates?

Work culture at Accenture, Mumbai for customer service associates is rated 2.9 out of 5 by 37 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.

How is the job security at Accenture, Mumbai for Customer Service Associates?

Based on 37 reviews on AmbitionBox, Accenture, Mumbai's customer service associates rate job security at 3.0 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Accenture, Mumbai.

How do I get a job at Accenture, Mumbai as a Customer Service Associate?

To get a job at Accenture, Mumbai as a Customer Service Associate, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Accenture interview questions and practice your responses to prepare thoroughly.

Accenture Customer Service Associate Reviews by Locations

Accenture Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 37 Accenture reviews submitted by Accenture employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Accenture is the right company for you. 59% of employees reported the working days at Acce...