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Accenture

3.7

based on 64.7k Reviews

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Accenture Customer Service Associate Reviews

Updated 18 Jul, 2025

Category Ratings

3.4

Salary

3.3

Company Culture

3.3

Job Security

3.2

Skill Development

3.0

Work-Life Balance

3.0

Work Satisfaction

2.7

Promotions

What employees say about Accenture?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

64% employees reported

Rotational Shift

57% employees reported

Flexible timing

60% employees reported

No travel

65% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

107 reviews

3.2

Rated by Men

105 reviews

View more detailed insights

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Top Mentions in Accenture Customer Service Associate Reviews

223 reviews found

Sort By: Popular

Customer Service Associate in Navi Mumbai

Voice / Blended Department

4.0

updated on 20 Aug 2018

Likes

it's being an good experience in Accenture, peoples are working as a team ,career , salary growth is completely depend on performance , You will receive appraisal as per your performance and talent , They have a transport facility also for both side(pick up and drop) , Work environment is quite good , about work life balance is quite tough to work in rotational shift .

Dislikes

....

Work Details

My work is quite tough because we got an daily updates and every week they were some changes in the work

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

Customer Success, Service & Operations - Other Department

1.0

updated on 18 Jul 2025

Likes

Only salary on time and leaves. Otherwise they fool you as they make you work for 10hrs and mark your attendance for 9 hrs.

Dislikes

They will make you a sales agent after hiring for customer service and then the pressure for sales is put on our shoulders. 10hrs is such a long shift. No proper work force management

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Accenture

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a team lead

Regretting my offer negotiation

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Accenture Customer Service Associate Interview Questions

A Customer Service Associate was asked 8mo agoQ. Let's role-play a scenario: I'm a customer calling with complaints about a recen...read more

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A Customer Service Associate was asked Q. What is Customer Service?

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Get interview-ready with top interview questions & answers

A Customer Service Associate was asked Q. How do you handle difficult customers?

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A Customer Service Associate was asked Q. Is it important to conduct criminal record checks on new hires?

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A Customer Service Associate was asked Q. What do you know about content management?

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Customer Service Associate in Mumbai

Full Time

Voice / Blended Department

1.0

updated on 29 Jan 2025

Likes

Work Place, Ambiance is Good. People's are cooperative and very professional.

Dislikes

They Lay off employees if the employee is unable to clear the assessments. Extremely high expectations and Target's in up selling. It's not purely customer service but basically a sales work that conduct customer service. Some people keep grudges (senior's) due to that it's really hard to work professionally.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer Success Department

3.0

updated on 29 Oct 2024

Likes

Multiple benefits if you are a Residential employee salary compensation incentives etc.

Dislikes

if you are a service provider i.e. Contractual basis employee your life will be hell every other day you will be reminded that you are a contractor no proper remuneration no proper leaves no job security etc.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

2.0

updated on 18 Dec 2024

Likes

Nothing at all. Wait only the washrooms!

Dislikes

Tons of things to say. First of all, no good trainings given to the new employees. All the team leaders, bosses and managers are in real hurry from day one. There is no proper introduction given about the company and also about the works/tasks we are supposed to do. The place we work is dirty, noisy and ergonomically poorly designed. Other senior employees laugh, talk, murmur while working so it gets very difficult for the new comers to work in a focused manner in a quiet environment. Hardly any breaks for food in a 8-10 hrs shift. Lastly Accenture hired me in a rotational job shift but after clearing all my interviews when I was hired I was out to work only in night shift. I also questioned them that we had an agreement that I would be working in Accenture in a rotational shift position then why are you guys assigning me only night shift!? Well they were speechless and had their backs against the wall and didn’t have any answers. Such things happen in Accenture India. I would highly recommend people to first see the workplace, the work and the timings you all are getting hired for and then if everything is fine then only join. Don’t also fall in the trap of high salary and perks promised by them. Be cautious and careful before getting hired. Thanks to the audience who reads such feedbacks from ambitionbix.com...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Gurgaon / Gurugram

Full Time

Customer Success Department

4.0

updated on 21 Oct 2024

Likes

Campus, work culture, no upfront strict actions on the basis of transportation delays, company will give you lots of exceptions

Dislikes

Food, food is not good at all.. They need to change their caters hungerbox vendors etc. Politics, though you'll find it every where but here a lil bit more. No gifts or offers on festivals

Customer Service Associate in Mumbai (working remotely)

Full Time

Voice / Blended Department

3.0

updated on 29 Apr 2024

Likes

Nothing i liked about Accenture, as i joined this organisation in 2018 on contract basis and after the pandemic ends i got converted into a payroll employee..but compensation was to low.

Dislikes

Once you the job is done no one remembers the efforts you gave. Also lots of favouritism, politics is there. I advise do not be loyal to this organisation you will get nothing from it. Better take an exp and switch.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Gurgaon / Gurugram

Full Time

Voice / Blended Department

1.0

updated on 27 Aug 2024

Likes

Nothing

Dislikes

Sahil sood wont let me resign and buy out even though it is against the policy, the management in Verizon process in gurugram is so toxic that you have to beg them to let you go. Sahil sood should not be given a micro business to run however here he is handling one of the telecom giants

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Gurgaon / Gurugram

Full Time

Customer Success Department

3.0

updated on 14 Oct 2024

Likes

Work life balance, Decent salary and online salary

Dislikes

Pathetic Hr , No promotions and salary hikes Higher management no responsibility

Work Details

Work policy: My process is work from home

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

Voice / Blended Department

1.0

updated on 08 Aug 2024

Likes

Professional, helpful trainers and Team leaders

Dislikes

Terminating new joiners in Ojt and not giving a chance or levy to explore themselves in the process Verizon 5G technical support

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Associate Jobs at Accenture

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Customer Service Associate

Gurgaon / Gurugram

1 - 3 Yrs

Not Disclosed

Customer Service Associate

Mumbai

1 - 3 Yrs

Not Disclosed

Customer Service Associate

Gurgaon / Gurugram

1 - 6 Yrs

Not Disclosed

#12 Top Rated Mega Company - 2024

#4 Top Rated Company for Women - 2024

#2 Top Rated IT/ITES Company - 2024

HQ - Dublin, Ireland

IT Services & Consulting

1 Lakh+ Employees (India)

Public

Analytics & KPO

Software Product

Management Consulting

People also ask about Accenture's Customer Service Associates

Is Accenture a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 223 employee reviews, it's clear that most customer service associates have an average experience working at Accenture. Salary & Benefits holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about salary & benefits and career growth on AmbitionBox.

Does Accenture pay their Customer Service Associates well?

According to AmbitionBox reviews, Accenture customer service associates rate their salary and benefits at 3.4 out of 5, based on 223 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Accenture's customer service associates salaries here and to read reviews specifically about salary and benefits at Accenture for customer service associates, click here .

How is the work culture at Accenture for Customer Service Associates?

Work culture at Accenture for customer service associates is rated 3.3 out of 5 by 223 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Accenture for customer service associates, click here .

How is the job security at Accenture for Customer Service Associates?

Based on 223 reviews on AmbitionBox, Accenture's customer service associates rate job security at 3.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Accenture. To read reviews about job security at Accenture for customer service associates, click here .

Is work from home available to Customer Service Associates at Accenture?

According to 22 AmbitionBox reviews, Accenture does not currently offer any work-from-home options to customer service associates. All employees work from the office, reflecting a fully on-site work arrangement. To read reviews specifically about work-life balance, click here.

How do I get a job at Accenture as a Customer Service Associate?

To get a job at Accenture as a Customer Service Associate, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Accenture interview questions and practice your responses to prepare thoroughly.

Accenture Customer Service Associate Reviews by Locations

Accenture Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 223 Accenture reviews submitted by Accenture employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Accenture is the right company for you. 57% of employees reported the working days at Acc...