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Foundever Chat Support Associate Interview Questions and Answers
Foundever Chat Support Associate Interview Experiences
1 interview found
Pavan Kumar
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 5 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. Why you want join in sitel and what makes you to join BPO
- Ans.
I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.
Sitel has a strong reputation in the industry for providing excellent customer support.
I am attracted to the opportunities for growth and development that Sitel offers.
The BPO industry provides a dynamic work...
- Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
- Ans.
I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.
Previous experience in chat support
Strong customer service skills
Ability to handle and resolve customer issues
Efficient and effective communication skills
Familiarity with chat support software and tools
Quick learner and adaptable to new systems
Ability to multitask an...
Topics around mobilephones ,google apps how to use google apps in your daily life
If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks
(1 Question)
- Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...
Interview Preparation Tips
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Customer Support Associate Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 8 Dec 2020
I applied via Walk-in and was interviewed before Dec 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Not many questions. 2 written test and hr round only
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 25 Mar 2021
I applied via Walk-in and was interviewed before Mar 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. What you know about call center?
- Ans.
A call center is a centralized office where customer service representatives handle incoming and outgoing calls for a company.
Call centers can handle a variety of tasks, such as customer support, sales, and technical assistance.
Call center representatives use computer systems to access customer information and record interactions.
Call centers may operate 24/7 or have specific hours of operation.
Examples of call centers...
- Q2. Your job experience?
- Ans.
I have over three years of experience in customer service, focusing on resolving issues and enhancing customer satisfaction.
Worked at XYZ Retail for 2 years, handling customer inquiries and complaints effectively.
Implemented a new feedback system that improved customer satisfaction scores by 15%.
Trained new staff on customer service protocols, ensuring a consistent experience for customers.
Managed high-volume calls dur...
- Q3. Your education?
- Ans.
I have a diverse educational background that has equipped me with skills for effective customer service.
Completed a Bachelor's degree in Business Administration, focusing on customer relations.
Participated in workshops on communication skills and conflict resolution.
Gained practical experience through internships in retail, enhancing my problem-solving abilities.
Took online courses in emotional intelligence to better u...
- Q4. Salary expected?
- Ans.
I expect a salary that reflects my skills and the industry standards for a Customer Service Associate role.
Research industry standards: For example, the average salary for a Customer Service Associate in my area is around $40,000.
Consider my experience: With 3 years of experience in customer service, I believe a salary in the range of $45,000 to $50,000 is fair.
Flexibility: I am open to discussing the salary based on t...
- Q5. Are you felixible in night hours.
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Feb 2021
I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. There were some usual question in initial stage after that interviewer start questioning you from your past experience. If your a fresher they can give some topics to check your communication skills
Interview Preparation Tips
Birth place
Last birthday
Yesterday or weekend you have spent
Any memorable moment or achievement
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 11 Feb 2022
I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.
(1 Question)
- Q1. Basic que like tell me about yourself and why u want to join teleperformance?
Interview Preparation Tips
what is empathy?
views on women empowerment?
what are the importance of customer service and why it is necessary?
I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Self introduction
- Q2. What did you learn in college days
Interview Preparation Tips
Foundever HR Interview Questions
Customer Service Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 17 May 2021
I applied via Recruitment Consultant and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About my experience
Interview Preparation Tips
Technical Support Engineer Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 7 May 2019
I applied via Naukri.com and was interviewed in Nov 2018. There were 6 interview rounds.
Interview Questionnaire
1 Question
- Q1. Technical questions regarding computer, operating system and software
Interview Preparation Tips
Experience: Relevant experience
Round: Group Discussion
Experience: GD on Personal experience and check on communication skills
General Tips: Be confident on what you answer even if its wrong. Be clear on what you communicate. Have a control on high rate of speech. Finally be cool while answering the questions.
Skills: Technical Skill, Communication And Confidence, Communication, Problem Solving, Decision Making Skills
Duration: <1 week
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 5 May 2017
I appeared for an interview before May 2016.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself
- Q2. Why do you want to work here
- Q3. Why did you leave your previous job
- Ans.
Seeking better growth opportunities and a more challenging role.
Limited growth opportunities in previous job
Looking for a more challenging role to enhance skills
Seeking a company with better work culture and values
Relocated to a different city or country
Company downsizing or restructuring
- Q4. Difference between various operating systems.
- Q5. Latest versions of the product
- Ans.
The latest versions of the product are 3.0 for desktop and 2.5 for mobile.
Desktop version: 3.0
Mobile version: 2.5
- Q6. Information about the company (process)
- Q7. Questions related to previous work experience
Interview Preparation Tips
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.
Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.
Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40
Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.
Skills: Communication And Confidence, Product Sense, Patience, Stability
Skills evaluated in this interview
Customer Support Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 19 Mar 2018
Interview Questionnaire
1 Question
- Q1. Why Minacs ? Salary Expectation ?
- Ans.
Minacs offers a supportive work environment with opportunities for growth and development.
Minacs has a reputation for providing excellent customer support services
The company values employee satisfaction and offers training programs for career advancement
I believe Minacs aligns with my career goals and values
Interview Preparation Tips
Experience: Aptitude, Reasoning, Navigation Skill test
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Overall Interview Experience Rating
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Foundever Chat Support Associate Reviews and Ratings
based on 3 reviews
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|  ₹1.6 L/yr - ₹4.5 L/yr |
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| ₹1.7 L/yr - ₹5 L/yr |
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| ₹1.7 L/yr - ₹4.1 L/yr |
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